As a Driver User, you must download the Pootle Driver application and register an account to access the Pootle technology platform. In doing so you acknowledge you are entering into a legally binding agreement between you and Tork Communications Pty Ltd trading as Pootle and that in use of the Pootle platform you agree with the Pootle “Terms of Service”. If you do not agree with these Terms of Service, you may not access or use the Pootle platform, applications and services.
Driver Documentation
On registering for a Driver User account you must provide Pootle with written evidence of all necessary licenses, vehicle registration and insurance documentation prior to providing any services. In the event of any changes or updates, you must supply the new documentation to Pootle immediately. Pootle reserves the right to deactivate your access to the Driver App, and, in the event of failure to supply accurate or complete driver documentation.
You must at all time, hold and maintain a valid full driver’s license valid for use in Australia. You must also possess appropriate experience to professionally provide transportation service with due skill, care and diligence. You may also be subjected to certain background and driving record checks from time to time, as the discretion of Pootle.
The vehicle must be properly registered and insured to operate as a passenger transportation vehicle, and be owned or leased to you - is in your possession by law or by written authority from owner. At your own expense your vehicle must be equipped to carry out pet transport services within safety guidelines and regulations, as specified by applicable laws.
Getting Started
Ratings
Rider Users can rate and provide comments about the services provided by you, as the Driver. You must maintain an average rating by Rider Users that is higher than the minimum rating. The minimum rating is specified by Pootle and subjected to change. Pootle will notify you if your rating falls below the minimum average rating, and at its sole discretion, may provide you with a period of time to raise your rating above the minimum allowable rating. Pootle reserves the right to deactivate your access to the Driver App and the Services if you fail to increase your rating within this time.
Getting Paid
The Fare for each completed ride is calculated consists of a minimum base fare amount plus incremental amounts based on the actual time and distance of the ride, as measured by the geo-location service enabled in the Pootle Driver App.
Drivers may collect payments in cash and payments made by a User to Pootle, via the Pootle app shall also be deemed as a payment made directly to third-party drivers. In situations where a User (rider or driver) cancels a ride under violation of the terms and conditions of service, we may charge the Rider a cancellation fee on your behalf. Drivers are also entitled to charge Rider Users for any tolls, or fees incurred in the provision of the services.
In exchange for your use of the Pootle Platform, you agree to pay (and permit Pootle to retain) a “Service Fee” based on each ride you provide. The Service Fee shall be a set percentage of each ride as set forth in the Driver Rate Card at the time of the ride.
Pootle reserves the right to adjust or withhold all or a portion of a Driver Fare or other payment owed to you if we believe that you have attempted to defraud or abuse Riders; in order to resolve a Rider complaint (e.g., you took an inefficient route or failed to properly end a particular instance of Services in the Pootle application when the ride was over). Pootles’ decision to adjust or withhold the Driver Fare or other payment in any way shall be exercised in a reasonable manner
Payment Processing
Pootle will use reasonable efforts to ensure that your Driver payment statements are settled on a weekly basis. You acknowledge and agree that all payments owed to you by Pootle or by you to Pootle shall be subject to GST and not include any interest.
Any payments owed to you will be settled via bank transfer to your nominated Australian bank. Payments owed by you to Pootle will be billed to your authorised payment method.
GST
By providing my Australian Business Number (ABN), I am confirming that I am also registered for GST and that Pootle will treat my business as a GST registered business. I understand and accept that Pootle accepts no liablity for incorrect information provided by me, including but not limited to information in relation to my ABN or to my GST registration status.
